1st.- Legal Framework
In compliance with current regulations, the SEIP entity S.C.P. which operates via the internet from this website HTTPS://WWW.PROMOREGALS.COM/ The general terms and conditions for contracting the products and/or services offered through this website, which generate the rights and obligations of the parties, are detailed below.
2nd.- Identification
These General Terms and Conditions of Contract (hereinafter "Terms") are intended to regulate the relationship between SEIP S.C.P. (hereinafter the "Provider") and the customers (hereinafter the "User"), relating to all transactions carried out through the online store website.
2.1.- Bidding Company
● COMPANY NAME: SEIP S.C.P.
● TRADE NAME: PROMOREGALS
● CIF: J65057440
● ADDRESS: CALLE PROLONGACIÓ TORRES I BAGES, No6
● POPULATION: CENTELLES
● PROVINCE: BARCELONA
● C.P.: 08540
● PHONE: 938811338 - 680653793
● EMAIL: promoregals@promoregals.com
And on the other hand:
2.2.- The User
The term "user" or "client" refers to the internet user who acquires this status by registering on the website using a form and being assigned a username and password, for which they are fully responsible for use and safekeeping, and are responsible for the accuracy of the personal data provided to the provider, as we will see in the User Registration section.
3rd.- Acceptance
By accepting these Terms and Conditions, the User declares:
1. That is a person with the capacity to contract according to current regulations.
2. That you have read and accept these Terms and Conditions.
4th.- Availability
The User will always have access, prior to the start of the product contracting procedure, to the conditions, which may be stored and/or reproduced on a durable medium.
5th.- Validity or Duration
The validity period or duration of these Terms and Conditions and specific contracting conditions will be the time that they remain published on the aforementioned website and will apply from the moment the User makes use of the website, and/or proceeds to contract any products.
6th.- Modifications
The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User.
The User agrees to carefully read the terms and conditions of purchase each time they purchase a product, as these may have been modified since their last visit.
7th.- Nullity
If any clause included in these Terms is declared wholly or partially null or ineffective, such nullity will only affect that provision or the part thereof that is null or ineffective, the Terms remaining in full force and effect in all other respects.
8th.- Object of the contract
The purpose of this contract is to regulate the contractual relationship of sale and purchase created between the provider and the user at the moment when the latter accepts the purchase during the online contracting process through the mechanisms set out below.
The contractual relationship of purchase and sale involves the delivery, in exchange for a price that is determined and publicly displayed through the website, of one or more specific products.
Each of these products may be subject to specific regulations through the particular contracting conditions of each one, which will be given more details in the section on guarantee, returns, withdrawal, or in the product's own technical data sheet, due to the different formats in which the products are marketed, their packaging or their own nature.
9th.- User Registration
Users can register on the website by clicking the "User Icon" button in the upper right corner and selecting "Don't have an account? Create one here." To do so, they will need to enter the required personal information, which includes their email address and password. Registering as a user of the store will grant them access to the website, the ability to purchase products, and the option to receive newsletters with information about the company and its products.
The user will select a username and password, agreeing to use them diligently and not to share them with third parties. The user also agrees to notify the service provider immediately of any loss, theft, or unauthorized access by a third party, so that the provider can proceed with immediate account blocking. The user is fully responsible for the use and safekeeping of their credentials and for the accuracy of the personal data provided to the service provider.
The user may not choose as a username words that are intended to confuse others by identifying him as a member of the provider, as well as offensive, insulting and generally illegal expressions or expressions contrary to the requirements of morality and good customs.
10th.- Geographical scope
This website HTTPS://WWW.PROMOREGALS.COM/ The company operates and sells only within mainland Spain and the Balearic Islands. Hereinafter, this geographical area will be referred to as "the Territory." Therefore, products are only shipped and distributed within the Territory. Use of this website and any purchases made through it are considered to have taken place in Spain and are therefore subject to applicable Spanish laws and regulations. The Provider does not accept or deliver orders outside of the aforementioned Territory.
The above is stated without prejudice to the possibility that we may soon offer these services in the excluded areas, in which case it will be announced in advance on this website.
11. Product Information
The Provider pays close attention to information regarding product characteristics through technical descriptions and illustrative photographs.
For additional information, please contact the provider directly.
12. Taxes, currency and shipping costs
In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT).
Prices on the website are shown both with and without Value Added Tax (VAT), and are always expressed in Euros (€). Unless expressly stated otherwise, these prices do not include shipping costs or any other additional services related to the purchased product.
13. Language in which the contract is developed
The contracting procedure and pre-contractual information are available in Spanish and Catalan. These languages will be used to carry out the contracting process.
14 Steps of the Contracting / Purchasing Process
14.1.- Registration
To begin the product purchase process at HTTPS://WWW.PROMOREGALS.COM/, First, you need to register as a user. Registration can be done during the purchase process or by registering beforehand. If you choose to register beforehand, click the "User Icon" button in the upper right corner, then "Don't have an account? Create one here," and fill in the required information on the page that appears.
The registration system does not include a user verification process. Therefore, before user activation, a welcome message is sent to the user's email address. Once successfully registered, the user can log in with their username and password to their profile control panel to manage all the features provided by the website provider, such as account details, delivery addresses, order history, discount coupons, alerts, etc.
Once you have registered, you can proceed to purchase your product(s).
14.2.- Purchase process
The purchase process is easy and simple.
• Summary of products added to the shopping cart
• Registration or entry of personal data
• Shipping and billing information
• Shipping method
• Payment Information
• Order review and payment
*NOTE: PAYMENT IS REQUIRED WHEN PLACING THE ORDER.
Provisions to consider in the purchase process.
15th.- Product availability
Purchases on this website are subject to automatic stock availability. In the event of an error and the system allowing the purchase of an out-of-stock product, the customer will be notified promptly and offered alternative solutions or cancellation of the contract and a full refund.
16th.- Types of products
The website features a wide variety of personalized and promotional gifts, covering different areas such as electronics, home, textiles, travel, writing and food, distributed in categories for easy searching.
If you can't find what you're looking for on our website, please don't hesitate to ask. We manufacture custom-made products directly from the factory, both domestically and internationally.
17th.- Maximum order amount
There is no maximum order.
18º.- How to extend or cancel my order
To add items to an order, you can do so as long as you haven't completed the purchase. You can do this by returning to the store page and adding new products to your cart.
To cancel an order after making a purchase, it can be cancelled with the right to a full refund as long as the order does not involve product customization and has not left our warehouses or is in transit to the indicated address.
For orders that do not involve personalized products and have already left our facilities, the courier company will be notified and in this case, the refund amount to the customer would be in full except for the shipping costs.
To request a cancellation, you must contact our customer service department immediately.
19. Shipping costs, methods, and delivery time
Shipping costs will be based on the following rates:
- Free shipping for orders to mainland Spain whose value exceeds the amount of
€200 (VAT not included)
- For standard orders with a value less than €200, a
rate of €8+VAT
- For orders destined for the Balearic Islands, Ceuta, Melilla or the Canary Islands, shipping costs are
They will provide detailed breakdowns during the purchase process, prior to payment.
20th.- The delivery time
Delivery times for an order are variable and estimated. They are specified during the purchase process.
For orders that do not include personalized products, the delivery time is typically between 2 and 5 business days, starting from the moment the order is confirmed as successfully placed. However, for orders that do include personalization, the delivery time may be 7, 15, or even 30 business days.
If you do not receive your package within the stated timeframe, an investigation will be conducted with the carrier, which may take several days (approximately fourteen (14) business days). During this period, no reshipment or refund of your order will be possible.
We advise you to check that everything matches your order upon receiving your package and that the packaging is in perfect condition. Then, sign with reservations and note by hand on the carrier's delivery slip if you find any discrepancies. If, upon opening your package, you find that the delivered items do not match your order or are damaged, please contact our Customer Service department (see section below).
21st.- Invoice
Where can I find my invoice? The invoice is sent electronically, via email.
22nd.- Value Added Tax
In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT).
23º.- Payment methods or modalities
In general, the User may choose the payment method:
A) By credit/debit card, for which it will provide, among other things:
(i) name and surnames;
(ii) card number;
(iii) CVV/CVC;
(iv) card expiry date;
Once you have validated all the information about your purchase (items, shipping methods, delivery and billing address), a choice will appear to select which payment method you wish to use and enter your details.
If the payment platform reports that the card has been declined, the order will be automatically canceled, and the customer will be notified online immediately, as previously mentioned. Payments cannot be made with cards issued outside of Spain.
B) By bank transfer
You will need to make the transfer to the account that will be indicated to you in due course.
IMPORTANT: As the transfer concept, you must only indicate the order number that will be provided to you.
CASH ON DELIVERY IS NOT ACCEPTED
Your card details will not be stored in our database, as they will be entered on the secure website of the chosen bank.
24th.- General provisions on the Payment Process
• The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order.
• For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the intervening financial entities or by the secure payment platforms (p.e. Visa, Mastercard, etc.).
• Once the payment has been successfully processed, the User will receive two informational and confirmation emails that verify the essential conditions of the transaction:
- Payment confirmation.
- Order confirmation; summary of purchased products; prices; shipping and billing address.
The order confirmation email will contain the product invoice.
The Provider reserves the right to cancel payments or orders in the event of any indications of fraudulent transactions, reporting to the competent authorities any conduct that may be subject to investigation for the prevention of fraud.
25.- Returns of defective, damaged or incorrect products or exercising the right of withdrawal
Once you have received your order, you can cancel your purchase, provided that the product has not been used, has its original packaging, or one that guarantees that the product will not suffer damage, as well as all its original accessories or promotional gifts, if any, within 14 calendar days after receiving your order.
Please note that when you exercise your right of withdrawal, you will receive a full refund for the product(s) purchased, including the purchase price and, if applicable, the standard delivery costs. If you choose to have the product collected from your home, the collection costs will be your responsibility.
Personalized items cannot be returned.
In the case of products that require opening and use to determine if they function properly, the Provider will require, in order to accept the return, that the returned product is in perfect condition and must also ensure that: it has not been used incorrectly or negligently, handled improperly or recklessly, or subjected to abnormal or harmful conditions; it has not been involved in any accident or damaged while attempting to repair or modify it; it has not been used contrary to the manufacturer's instructions; and it has not deteriorated due to natural wear and tear after receipt.
If the product does not meet any of the aforementioned requirements, we may, at our discretion, decide not to repair or replace the product, nor refund the amount paid, and/or we may request that you reimburse all shipping and inspection costs incurred, according to current standard rates. To process this reimbursement, we may charge the aforementioned costs to your credit or debit card account or use the payment details provided when placing the order.
In cases where you believe that at the time of delivery the product does not conform to the stipulations of the Contract, is a product damaged during its shipment, or is incorrect, you must contact us immediately.
The full amount paid for any products returned due to a proven fault or defect will be refunded, including the original delivery charges. The refund will be issued to the same payment method used for the purchase.
Rights recognized by current legislation remain unaffected.
A product purchased online can be returned via the following method:
By requesting a collection from your home, which you can do by sending an email requesting the return with your contact details and order number, or by contacting our customer service department using the information provided in Section 26.
26.- Exceptions to the right of withdrawal
The right of withdrawal does not apply to the delivery of:
a) The supply of goods made to the specifications of the consumer and user or clearly personalized.
b) The supply of goods that may deteriorate rapidly.
c) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
27th - Customer Service: Help, Suggestions and Complaints
In compliance with our technical information and transparency obligations, we provide our users and clients with the following official communication channels for handling queries, incidents, or information requests:
- Telephone support. You can contact our customer service by calling 938 811 338 or 680 653 793
- Email. For formal inquiries or to send documentation, please use the address PROMOREGALS@PROMOREGALS.COM
- Postal Address / Registered Office. For sending communications by certified mail or official physical notifications: CALLE PROLONGACIÓ TORRES I BAGES No 6, CENTELLES, 08540 (BARCELONA)
Customer service hours: Monday to Friday from 8:00 a.m. to 4:00 p.m.
Inquiries received will be processed as soon as possible. If received on non-business days, they will be processed on the next business day.
28th.- Product Guarantee
The items offered on our website have the official manufacturer's warranty under the legally established terms, for a period of 3 years from the date of delivery or for the period that is legally established at any given time.
This warranty does not cover defects caused by negligence, impacts, misuse or improper handling, nor materials that are worn out from use.
To claim your warranty, please contact Customer Service by phone or email, where they will inform you of the process to follow.
29th.- Provider's Rights
● Maintain, modify or suspend your website without prior notice.
● Modify the price of the offers.
● Reject orders due to lack of stock or customer non-payment.
● Reject access to computer tools to clients in case of non-compliance with these conditions.
● Receive payment for customer purchases once the transaction is accepted.
● Retain ownership and full title to the item until full payment is received from the customer.
● Do not reproduce, sell or dispose of the information published by the Provider in all its contents without the express permission of the company itself.
● Proceed to correct or amend human or computer errors.
30.- Limitation of liability
All information provided by the User to the Provider through the corresponding forms must be truthful. It is the User's responsibility to keep the data provided to the Provider duly updated. In any case, the Provider is exempt from any liability for damages or losses caused as a result of providing false, insufficient, inaccurate, or incorrect information.
Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.
The Provider will not be liable in cases where it is the responsibility of the parents, guardians, or legal representatives of Users who are minors or incapacitated to authorize access, the provision of personal information, or the use of the website, or the contracting of any products or services provided through the applications or web platform. It will be the responsibility of said parents, guardians, or legal representatives to supervise the minor's or incapacitated person's access to and use of the website, as well as the contracting of products and services provided through HTTPS://WWW.PROMOREGALS.COM/
User access to the Content does not imply any obligation on the part of the Provider to monitor for the absence of viruses or other harmful computer elements that may have a damaging effect on the User's computer equipment. In any case, it is the User's responsibility to have the necessary tools to detect such viruses or harmful computer elements. Consequently, the Provider will not be liable for any damage caused to the computer equipment of Users or third parties during access to the Content.
The Provider will not be liable for interruptions in electrical or telecommunications services that prevent users from using the services offered.
31. Applicable Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with Spanish law in all matters not expressly provided for herein. The provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these terms and conditions to the courts of the user's domicile.
In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other jurisdiction, submitting to the Courts and Tribunals of the domicile of THE WEBSITE OWNER.
32. Dispute resolution and alternative methods
In accordance with current consumer legislation in Spain and the European Union, we inform our clients that, in case of conflict, they can resort to alternative dispute resolution mechanisms (ADR), which are impartial and extrajudicial.
From July 20, 2025, the European Commission's Online Dispute Resolution (ODR) platform will cease to operate. However, other alternative methods remain available:
Methods available in Spain:
● Alternative Dispute Resolution Centres accredited by the European Union, available through the Ministry of Consumer Affairs:
https://www.consumo.gob.es
● Consumer Arbitration Boards, available to resolve claims against companies adhering to the system free of charge and on a voluntary basis: https://www.portalconsumo.es/arbitraje
● European Consumer Centre in Spain (CEC Spain), for cross-border complaints within the EU:
https://cec.consumo.gob.es
You can also go to:
● Municipal and Regional Consumer Information Offices (OMIC/OCIC).
● Sectoral Mediation Bodies according to the activity (energy, telecommunications, insurance, transport, etc.) provided that the assumption is met.